1. Overview
This Refund Policy outlines the terms under which Face Power Consulting issues refunds, credits, or rescheduling for our services, programs, and digital products. It should be read alongside our Terms of Service. By booking a session, enrolling in a program, or purchasing a product, you agree to the terms below.
2. Diagnostic Calls and Individual Sessions
- Cancellation with notice: Sessions cancelled at least 48 hours before the scheduled time are eligible for a full refund or a free reschedule, at your choice.
- Late cancellation or no-show: Cancellations made with less than 48 hours' notice, or missed appointments, are non-refundable. A one-time rescheduling may be offered at our discretion.
- Technical issues: If a session cannot proceed due to a technical failure on our end, we will offer a free reschedule or full refund.
3. FACE Power Experience (Intensive & Executive Transformation Programs)
- Before the program starts: Full refund if cancelled at least 7 days before the start date. A 50% refund applies for cancellations within 7 days of the start date.
- After the program starts: Fees are non-refundable once the program has begun, as materials, coaching time, and resources are allocated upfront. Deferral to a later cohort or start date may be granted at our discretion, on a case-by-case basis.
- Dissatisfaction with the program: If you are not satisfied after the first session, contact us within 48 hours to discuss a resolution, which may include a partial credit toward a different offering. This is assessed individually and is not automatic.
4. Emerging Leaders Academy (Cohort-Based Program)
- Before the cohort begins: Full refund if cancelled at least 14 days before the cohort start date. A 50% refund or full credit toward a future cohort applies for cancellations within 14 days of the start date.
- After the cohort begins: Fees are non-refundable, given the cohort structure and shared resources. Deferral to a future cohort may be available on request, subject to availability.
5. Corporate Solutions (2-Day Intensives & Quarterly Partnerships)
Refunds, cancellations, and rescheduling for corporate and institutional engagements are governed by the signed service agreement or statement of work for that engagement. Where no separate agreement exists, the terms in Section 3 above apply by default.
6. Digital Products (e.g., FACE Presence Toolkit)
- Due to the instant and irreversible nature of digital delivery, all digital product purchases are final and non-refundable once access or download has been granted.
- Exceptions apply only where required by applicable consumer protection law, or in the case of a verified technical error (e.g., duplicate charge, corrupted file) — contact us and we will resolve this promptly.
7. Newsletter and Free Content
Our newsletter and any free resources are offered at no cost and are not subject to this Refund Policy. You may unsubscribe at any time.
8. How to Request a Refund
To request a refund, cancellation, or rescheduling, contact us at info@facepowerconsulting.com with:
- Your full name and the service or product purchased
- The date of purchase or booking
- The reason for your request
We aim to respond to all refund requests within 3–5 business days.
9. Method and Timing of Refunds
Approved refunds will be issued to the original payment method used at checkout. Depending on your payment provider, refunds may take 5–10 business days to reflect in your account. Face Power Consulting is not responsible for delays caused by banks or third-party payment processors.
10. Chargebacks
If you initiate a chargeback or payment dispute with your bank or card provider without first contacting us to resolve the issue, we reserve the right to suspend or terminate your access to any active or future Services.
11. Changes to This Policy
We may update this Refund Policy periodically to reflect changes in our offerings or business practices. The "Last updated" date above reflects the most recent revision. The policy in effect at the time of your purchase or booking will govern that transaction.
12. Contact Us
For refund requests or questions about this policy:
Face Power Consulting
facepowerconsulting@gmail.com
Douala, Cameroon